Shipping policy

Virella Jewelry

Ordering, Shipping & Policies

Shipping & Tracking

1. What shipping options does Virella Jewelry offer?

We offer several shipping options so you can choose what works best for you:

  • USPS First Class Mail – Standard shipping

  • UPS 2-Day Shipping – Faster delivery

  • UPS Overnight Shipping – Fastest delivery option

2. How much does shipping cost?

We offer simple flat-rate shipping:

  • Standard (2–5 Business Days) — $5.95

  • Expedited (2 Business Days) — $6.95

  • Express (1 Business Day) — $9.95

Note: Delivery times may vary depending on your location. Orders shipped outside major zones may require additional transit time.

3. How long does production take?

Production time depends on the type of item ordered:

Personalized Jewelry

  • Production time: 2–4 business weeks

  • Each piece is handcrafted with care and attention to detail

  • Expedited or express shipping begins after production is completed

Non-Personalized Jewelry

  • Processed and shipped within 1 business day

Mixed Orders
If your order includes both personalized and non-personalized items, everything will ship together once the personalized piece is ready.

If you’d like your non-personalized items shipped sooner, you may request a split shipment for a flat fee of $6.95 by contacting us.

4. Do you ship internationally?

Yes! Virella Jewelry ships worldwide.

5. Where are engraved and photo jewelry pieces made?

All engraved and photo pendant pieces are carefully crafted in our Los Angeles studio to ensure premium quality and precision.

If your order includes both a personalized item and a ready-to-ship piece, your personalized item may first be processed before the full order ships together.

If you prefer to receive items separately, a split shipment can be arranged for $6.95.

6. How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

You can track your order:

  • Directly on the carrier’s website

  • Through our Order Tracking Page on virellajewelry.com

7. When will my tracking information be available?

Tracking information usually updates within 24–48 hours after shipment.

If you don’t see updates after this period, contact us at lamarketnet@gmail.com and we’ll assist you.

8. Can I update my shipping address after ordering?

If your order has not yet shipped, we may be able to update your address.

Please contact us as soon as possible at lamarketnet@gmail.com.
Once an order has shipped, address changes are no longer possible.

9. What if my package is lost or delayed?

If your package is delayed or lost in transit, contact us immediately at lamarketnet@gmail.com.

If shipping protection was purchased, we’ll assist with a claim or replacement.

10. My order says “Delivered” but I didn’t receive it

Please try the following first:

  • Check with neighbors or household members

  • Verify the shipping address on your order

  • Contact the shipping carrier for delivery details

If the issue remains, contact us at lamarketnet@gmail.com and we’ll help right away.

Returns & Exchanges

Return Eligibility

  • Returns accepted within 60 days of delivery

  • Personalized items: eligible for store credit only

  • Non-personalized items: eligible for store credit or exchange

  • No cash refunds — store credit only

  • Items must be unworn and in original packaging

How to Start a Return

  1. Submit a request through our Returns Portal

  2. Enter your order number and email

  3. Select the item(s)

  4. Print or save your return label / QR code

  5. Package securely and drop off at the courier location

Important Notes

  • Extenders are not eligible for return

  • Original shipping fees are non-refundable

  • Jewelry boxes and pouches should not be returned

Processing Time

Once your return is received, please allow 3–5 business days for inspection and processing.

Return Label Fees

  • Flat-rate return label: $5.95 (deducted from store credit)

  • You may also use your own label (we are not responsible for lost returns sent this way)

Changes & Cancellations

  • Orders can be modified or canceled within 48 hours of purchase

  • Personalized and photo jewelry cannot be canceled once production begins

Contact us immediately at lamarketnet@gmail.com for requests.

Payments

Accepted Payment Methods

  • Visa, Mastercard, American Express, Discover

  • Apple Pay, Google Pay, PayPal

  • Afterpay, Sezzle, Klarna, Affirm

Sales tax is calculated automatically at checkout based on your shipping address.

Payment Issues

If your payment is declined:

  • Verify billing details

  • Try another payment method

  • Contact your bank if needed

If you were charged but didn’t receive a confirmation email, contact us at lamarketnet@gmail.com.

Jewelry Care Instructions

Jewelry Care – Do’s

  • Put jewelry on last, remove first

  • Store in a dry jewelry pouch

  • Clean gently with a soft cloth

Jewelry Care – Don’ts

  • Avoid water, perfumes, lotions, chemicals

  • Do not sleep or exercise while wearing jewelry

Warranty & Repairs

  • 60-Day Coverage for exchanges or store credit

  • For repairs after 60 days, email lamarketnet@gmail.com with:

    • Order number

    • Photo of the item

    • Description of the issue

Gift Cards

  • Issued as store credit for returns

  • Never expire

  • Non-transferable

  • Redeemable only at virellajewelry.com

Website Issues

If you experience technical issues:

  1. Clear your browser cache

  2. Use Google Chrome for best performance

  3. Contact us with screenshots and details at lamarketnet@gmail.com

Contact Us

Need help?
📧 lamarketnet@gmail.com

We respond as quickly as possible to ensure the best experience with Virella Jewelry.