Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lamarks.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lamarks.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lamarks.net.
Return Policy
At Lamarks, we are proud to create custom ID card covers that reflect your personal style and identity. Each cover is carefully designed and crafted to meet your country's specifications, ensuring a perfect and personalized fit. Due to the custom nature of these products, we have a strict no-refund policy.
No Refunds
Please be aware that all sales are final. We do not provide refunds for custom ID card covers. This policy is in place because each product is made to your specific requirements and cannot be resold or repurposed.
Order Accuracy
We recommend that you carefully review your order details, including design choices and specifications, before completing your purchase. If you have any questions or need assistance with your order, our customer service team is available to help. Please contact us at [contact information] before placing your order.
Exceptions
If you receive a product that is damaged or has a manufacturing defect, please contact us within 7 days of receiving your order. We will assess your case and, if appropriate, provide a replacement or store credit.
Contact Us
For any questions or assistance regarding your order, please reach out to our customer service team at hightseller@gmail.com. We are committed to your satisfaction and will work hard to address any concerns you may have.
Thank you for choosing Lamark. We appreciate your understanding and support of our custom-made products.